1st Line Support Engineer/Help Desk Engineer Job in Chertsey Kt168sh, Home Counties Uk

1st Line Support Engineer/Help Desk Engineer/Service Desk Engineer

1st Line Support Engineer/Help Desk Engineer/Service Desk Engineer
Chertsey
Up to £22,000

Do you have previous experience providing 1st Line IT support? Do you have previous experience logging calls? Have you got impeccable customer service skills? Are you a motivated and enthusiastic individual? Do you want to work for a well-known well established company? If so this is the opportunity for you….

My client is recruiting a strong 1st Line Support Engineer who has had previous experience with call logging.

Company:
My client is a market leader in providing solutions to public safety agencies, central government departments, local authorities and voluntary organisations. In addition, they also provide ICT and communications managed services for a number of local authorities, police forces and associated government agencies.

This job is positioned within the Central Services area of the business which provides the full range of service and support activities across the customers supported by this business unit.

Duties include:
- To respond/log and undertake a fix wherever possible on any incoming calls received from the customer.
- To demonstrate excellent customer service at all times.
- Escalate any calls you are unable to fix.
Essential Skills (Candidates MUST have):
- A minimum of 12 months 1st Line support/Help Desk/Service Desk experience.
- Call logging experience.

As an equal opportunities employer, we welcome applications from all suitably qualified people regardless of gender; Trans gender status, sexual orientation, religion or belief, marital or civil partnership status, age, race, colour, national origins, nationality, ethnic origin or disability.