1st Party Fraud Specialist Job in Chatham ME4 4EL, Southern UK
Fraud Investigations Specialist – First Party
(6 month fixed term contract)
Chatham
The Role
An excellent opportunity has arisen to join the First Party Fraud Investigation Team as the Fraud Investigations Specialist within the Fraud and Disputes Department. This role involves identifying, processing and investigating all cases of fraud where customer involvement is suspected.
First Party Fraud is just one area of the department and this role may also provide the successful candidate with the opportunity to develop their career in other sections of the Fraud and Disputes Department.
What does the role involve?
- Make recommendations that prevent first party fraud – suggesting new rules or new and enhanced procedures
- Reviewing all challenged debit card payments, carrying out relevant checks and actions to prevent losses
- Able to spot trends and patterns in fraudulent debit card payments which can be used to enhance existing loss prevention rules
- Review direct debit reports to identify fraudulent direct debits and take appropriate actions to prevent losses
- Review electronic payment reports to identify fraudulent balance transfers take appropriate actions to prevent losses
- Reviewing all cases of returned debit card, cheque and direct debit payments which are fraudulent, ensuring CIFAS loadings and SOCA reports are actioned where applicable
- Review cases of returned cheque payments which are fraudulent or suspicious cheques, obtaining copy cheques, ensuring CIFAS loadings and SOCA reports are actioned where applicable
- Review electronic payment reports to identify fraudulent balance transfers
- Initiate investigation into cases of potential fraud using internal systems and industry databases and pursue cases to closure. Make recommendations for further action on significant or complex cases
- Responsible for accurate tracking all cases of first party fraud where losses have occurred and monthly MI for use in future analysis
- Ability to look at the wider picture and identify any linked accounts and ensuring all connected cases are closed and investigated using tools available
- Ability to collate connected cases to understand the full picture and recommend changes to identify similar in the future
- Training and coaching new and existing team members ensuring quality is maintained
- Quality monitoring of agent calls and providing feedback
- Dealing with first party related complaints, escalated and completed cases
- Deputising for the Team Leader in their absence
- Suggesting process improvements in order to increase investigation and prevention of first party fraud
- Understanding of CIFAS rules and regulations and ability to report fraudulent cases to CIFAS using FIND
What skills and behaviours do I need?
· Previous staff management experience is desirable
· Knowledge of the credit card industry and previous experience in a Fraud/Disputes environment is desired (but not essential)
· Previous investigation skills would be preferred (but not essential)
· Ability to use initiative and attention to detail skills
· Strong analytical skills
· Good communicator
· Good organisational and information gathering skills
· Ability to meet strict deadlines
· Ability to gather, collate and present data
· Determined and resilient
· Ability to deal with escalated calls and complaint handling abilities
· High level of flexibility
· Excellent time management
· Ability to work well under pressure
· Calm disposition
· Able to work alone and as part of a team
Apply for this job
If you are interested in this role then send in your CV to recruitment@vanquisbank.co.uk If you wish to apply in a different format please contact us on
Job Closes 2nd April 2012