2nd Line Desktop Support Professional Job in Madrid, Madrid Spain
Position: 2nd Line Desktop Support Professional – Spanish English speaking
Location: Madrid, Spain
Type: 3 days per week - Tuesday to Thursday
Start Date: ASAP
Salary: €14 EUR per hour/ €112 per day
Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base; our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.
Our client is a multinational corporation, a global market leader in the production of imaging and photographic materials and equipment.We are now seeking an IT Desktop Support Professional in Madrid to provide technical support in Spanish and English for local users.
You will be based at the Madrid office, supporting the site as part of a virtual technical support team. You will occasionally be required to work evenings, weekends or holidays and provide on call services where necessary.
Purpose of Role:
The successful candidate will perform several IT functions either remotely or locally, according to the processes in place. You will act as the focal point for the site to resolve issues or escalate to the appropriate support group where necessary; typical issues include application/hardware failures or installations with PC Systems, peripherals, servers, networks and other Telecoms equipment.
Key Responsibilities:
· Repairing PC Systems (Hardware, Operating System, Applications) and Printers independently
· Escalate incidents to the Team Leader or appropriate IT support group as required, in case of an emergency
· “Hands any Eyes” support tasks for Server and Telecommunication equipment as requested by European teams
· Perform clerical duties as assigned and necessary.
· Change of server backup tapes as needed
· Use available time for training and growth, projects or agreed implementations with the Team lead’s knowledge and approval
Behavioral Skills:
· Effective problem solving and troubleshooting skills
· Ability to be proactive and work assigned tasks with little or no daily supervision.
· Excellent verbal and written communication: fluent Spanish and English mandatory
· Active listening and support of the site team objectives are imperative
· Flexibility and capable of adapting to a changing and evolving environment to meet business needs.
Technical Knowledge /Experience:
· Should have minimum 3-5 years experience in an IT Support role
· Extensive knowledge of the computer environment and the ability to resolve problems or issues to the satisfaction of the customer or user
· Sever and Telecommunications awareness.
To apply for this role, please send your CV to Shirma Noel at jobs@alliedworldwide.com , or call me directly on +44 1494 532 751.
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