Account Mgmt Rep Manchester Job

Account Mgmt Rep Manchester (Job Number: 1313390)

Description

Job Purpose:

The role requires a rounded knowledge of global financial markets and excellent communication skills, as we regularly liaise directly with major clients and also with the Bank's Custody Relationship Managers, working in partnership with them to ensure client requirements are supported.

We interact across the Bank's global operations, including with colleagues in Brussels, Singapore and New York, to ensure a high level of service is provided to clients.

We act as the focal point of contact for clients, to ensure the timely and controlled set up and maintenance of all new and existing client accounts, markets and other static data maintenance whilst minimising the potential for risk and financial loss during the process.

Responsibilities:

Take full responsibility for a client caseload and act as the link between the client / RM and the various operational areas of the Bank.
Interpret client instructions and complete the necessary documentation to ensure that the static data is accurately set up on all Bank systems.
Conduct an in-depth regular reviews of all outstanding items ensuring activities are completed in accordance to service level agreements.
Build and maintain good client relationships in order to facilitate confidence in the department and assist in its continued success.
Develop a full understanding of an individual clients requirements in relation to the establishment of new accounts in order to complete the successful transition of new business.
Widen knowledge of all areas of the Bank and of global markets in order to be able to efficiently resolve client queries.

Qualifications

Person Specification:
Experience:
Essential previous experience in a financial services environment.
Essential previous experience of managing multiple, high volume requests
Preferred previous client facing experience
Preferred fluent in German and / or Spanish

Job Skills Knowledge:
Proven communication skills, both written and oral
Good attention to detail
Strong organisation skills
Ability to prioritise and work to tight deadlines
Ability to work with the minimum of management supervision
Flexibility
Excellent team working skills
A high level of confidence to play a key part in delivering excellent service

Role Reporting Hierarchy:
Account Management consists of four teams, each of which has a manager who will report, via a group manager, to the Head of Account Management in Manchester.
An Account Management Representative reports to the manager of their assigned team.

Primary Location: , Manchester, GB
Internal Jobcode: 50708
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406

September 29, 2013 • Tags:  • Posted in: Financial

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