Acct Resolution Spec III Job

Acct Resolution Spec III (Job Number: 1308448)

Description

Under general supervision, fosters BNY Mellon/client relationship by acting as a liaison between various BNY Mellon departments and client. Expeditiously handles a broad range of customer and servicing issues related to TA responsibilities, including account corrections and direct communication with internal and external clients. Provides feedback to management company and internal departments related to potential gain/loss situations.

ORAL COMMUNICATION SKILLS:Presents to or exchanges information with members of own department and occasionally outside of the work group. Participates in group meetings to exchange status, data, etc. Responds to moderately complex inquiries. Relays to, and gathers routine information from employees and/or outside vendors, customers or the public. Develops agendas/programs.

WRITTEN COMMUNICATION SKILLS: Drafts responses or, more complex correspondence under own signature.

CLIENT CONTACTS: Begins to build contacts within the organization. Demonstrates respect and professionalism and promptly, efficiently and courteously meets day-to-day needs.

LEADERSHIP: Regularly provides guidance to and assists in training team members.

QUALITY: Checks own work for quality and errors. If error occurs results in minimal impact to the organization. Demonstrates ability to compile basic information, reach conclusions and troubleshoot basic equipment/processes.

SUPERVISION RECEIVED: Works under limited supervision. Follows established procedures. Plans own work. Suggests methods and procedures for new work assignments, reviewing with supervisor for input or approval.

Qualifications

*LI-AS1

KNOWLEDGE: Demonstrates advanced understanding of primary duties and the advanced skills required to accomplish them accurately, safely, and more rapidly than others in general.

EDUCATION: Some college course work or equivalent experience.

JOB-RELATED EXPERIENCE:A minimum of one year.

Primary Location: King of Prussia, PA, US
Internal Jobcode: 30625
Job: Asset Servicing
Organization: GFI Client Service Delivery-HR08950

October 6, 2013 • Tags:  • Posted in: Financial

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