APAC Desktop Service Manager – Global Bank recruitment
Responsibilities:
• Deliver quality services and effective methodologies in technical solutions in coordination with IT support teams to meet business requirements and strategy
• Development in desktop architecture and solutions
• Defining and driving the desktop technology roadmap
• Influencing engineering focus and deliverables and fostering technology innovation for APAC
• Prioritize and deliver global strategic projects and solution across a range of desktop products technologies to achieve the targeted efficiency
• Project management for desktop products and service including deployment, integration, support and administration in standard platform
• Oversee the planning, scheduling and execution of test cycles and procedures for major releases of software rollout
• Review metrics and KPI to understand volumes, drivers and projected growth. Explain variances, address performance lapses and propose adjustments.
• Enhance procedures for operational support and risk management for efficiency improvement
• Communicate effectively with business users regarding strategic provision of all technology support services
• Provide guidance and coaching to team members
• Actively facilitate the ongoing development of employees in accordance with plans created for performance improvement
• Negotiating contracts with vendors together with procurement
Requirements:
• Bachelor degree in Computer Science or related discipline, preferably with ITIL qualification
• A minimum of 10 years’ experience in managing desktop infrastructure, planning, engineering and service support, in an investment banking environment
• Experience of engineering leadership in computer platform
• Previous experience of IT infrastructure support, ideally with exposures on technologies support and implementation front to back
• Extensive knowledge in desktop architecture and solutions and operating procedure, as well as advanced hardware concepts and networking
• Strong technical skills with a thorough understanding of Active Directory and server technologies, with advanced knowledge of Windows registry and MS Windows operating systems
• Solid and proven technical project management, coordination and negotiation
• Strong leadership skills with a proven ability to optimize organizational effectiveness
• Ability to troubleshoot complex organization issues
• Strong knowledge of Infrastructure and frontend technologies (Windows, Linux, Apple)
• Enterprise-wide support processes tools (packaging, provisioning, deployment, remote support and management)
To apply, please send your CV to anson@aptitudeasia.com