Appointment Center Supervisor Job in Fontana, California US
Appointment Center Supervisor
Working for an organization with the size and resources of Kaiser Permanente Southern California means having the potential to positively affect the health and well-being of entire communities. That's because each of us-from our financial professionals and IT team members to our RNs and physicians on the front line of care-shares a commitment to providing the best possible care experience. One of the most diverse regions in the country, Southern California offers everything from quaint coastal communities to bustling urban cities, high desert plains to snowy mountain peaks. Here, you'll find the cultural, lifestyle, and recreational amenities to complement your work and your life. Come discover the resources, support, and opportunity you need to build the career you've always wanted. Provides efficient effective operations of an Appointment Center "Call Floor" while maintaining an employee-focused customer-focused environment. Provides direct supervision of the appointment clerks on the "Call Floor." Essential Functions: - Hires, trains, coaches, mentors supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members - Coordinates directs daily shift operations in the center in collaboration w/ other supervisors senior supervisors - Ensures cost-effective operations while remaining within budgetary guidelines on a daily basis - Collaborates w/ Call Center Management team to plan achieve center goals objectives - Promotes achievement of organizational center goals by exhibiting an effective adaptable leadership style - Performs additional duties as required assigned Requirements