Bi-Lingual (Mandarin) Export Customer Service Representative Job in Wheeling 60090, Illinois US

Simmons Engineering Corporation, a leading manufacturer of high quality band and reciprocating cutting blades since 1946, is seeking an experienced, well organized, highly motivated, bilingual Export Customer Service Representative to join our team.   We proudly serve the foam, wood, pallet, leather, packaging, metal fabrication and machine shop, and food processing industries.

 

The successful candidate will have great attention to detail, be able to multi-task and possess excellent computer skills.  Bilingual (Mandarin) a must.  Will report to our Sales Marketing Manager.

 

 

Ø  Prepare customer quotations and/or proforma invoices and send via email or fax.

Ø  Enter sales orders. Includes proofreading orders, faxing/emailing order acknowledgements to customers and filing paperwork.

Ø  Communicate order status to customer from start to finish.

Ø  Check status of orders and/or expedite orders on behalf of customer.

Ø  Track customer sales orders and provide proof of delivery to customers upon request.

Ø  Prepare and process export documentation.

Ø  Enter and update information in customer management database.

Ø  Handle customer complaints and complete all associated paperwork.

Ø  Obtain export freight quotes and maintain working relationships with freight forwarders.

Ø  Solicit orders from current/past customers.

Ø  Translate sales/marketing materials.

Ø  Initiate and follow through on international correspondences.

Ø  Answer customer service calls. Includes routing calls, screening calls, taking messages, taking orders, giving verbal quotes, answering technical questions, etc.

Ø  Clerical support as needed for Sales and Marketing Group Leader and International Sales Manager.

Ø  Assist with other sales/marketing tasks as needed.

Ø  Travel internationally as needed.

 

REQUIRED SKILLS:

 

Ø  College degree or minimum of 2 years of inside sales and/or customer service experience.

Ø  Speak/write fluently in Mandarin.

Ø  Proficient use of computer system, word processing and spreadsheet applications.

Ø  Excellent communication/correspondence skills.

Ø  Exceptional critical thinking skills.

Ø  Work effectively in a team environment.

Ø  Experience with industrial products helpful.

Ø  Working knowledge of Goldmine and/or Made2Manage software a plus.

Ø  Math skills for working in different measurement standards and calculating prices accordingly.

 

 

SALARY REQUIREMENTS AND/OR SALARY HISTORY MUST BE INCLUDED WITH EVERY RESUME.

 

Visit us on the web at www.simcut.com