Bilingual Spanish Phone Banker 1 Job in Westlake, Texas US
Bilingual Spanish Phone Banker 1
A Bilingual Spanish Phone Banker spends nearly 100% of his/her time on the phone answering questions for Wells Fargo customers. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming customers banking concerns which can include some escalated issues. Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of inquiries. We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening and verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in a fast paced environment. Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the position. The salary range for this position is $11.86 - $12.89/hour, depending on experience. This position is eligible for a 5% language differential pay. Basic Qualifications: 6 months customer service and sales experience. Minimum Qualifications: * Currently hiring for our class starting on Monday April 2, 2012 * Available to attend a paid six- to ten-week training course. Length of training is dependent upon queue supported. * Training hours are: Monday - Friday 8:30am - 5:30pm for 6 weeks. * Current schedules being offered after training are: 12:00PM - 8:30PM, 2 (split) days off * Must be able to pass a Spanish Language proficiency (verbal) test * Ability to navigate computer applications in a Windows-based environment, including the ability to use search tools like Google to find information.