Call Centre Manager Job in Hampshire, Southern Uk
Do you have a proven background of managing within a call centre based environment?
Are you able to communicate at any level with a positive and friendly CAN DO attitude?
Are you looking for a challenging role and are highly motivated to succeed?
If you have answered YES to the above then read on….
A fantastic opportunity has arisen within our well-established Client based in the Hampshire area for an experienced Inbound Call Centre Manager to head up their Reservations Department.
Within this varied and challenging role you will ensure that all KPI targets are achieved, improving customer quality by monitoring call quality, customer service and system processes in a sales driven environment.
Ensuring that good customer service is maintained by reviewing and improving call quality and accuracy of data capture. Managing performance by encouraging the team to identify additional sales opportunities and then provide accurate and timely information to a team of Business Development and Area Managers.
To be successful in the role you must have strong performance management skills and have the ability to identify and implement new systems and processes to ensure efficiency.
You will have good negotiation, sales and numeracy skills along with good technical knowledge of call centre telephone systems and processes and understand how to ensure efficient systems are adopted by the team with a proven record of leading, motivating, developing and coaching.
In return our Client offers full training a competitive basic salary along with access to the Company Pension Scheme.
If the above role sounds like you and you are looking for a fresh challenge going into 2012 then don’t delay forward your updated CV to Leanne @ 360 Recruitment Today!
Due to the high number of applications we are receiving at present, we are unable to respond to every application individually. If you do not hear from us within 3 days please assume that your application has not been successful. We may contact you in the future about other suitable positions