Cash Equity Application Support Analyst (Fidessa)
RESPONSIBILITIES
As a Support Analyst in a very dynamic environment, you will support the users of the Investment Banking Division on the cash equity business. Your user base is mostly in London, partly in Paris and other European offices and consists of Front-office and Middle-office agents.
Among the ongoing support of the trading cycle, your main responsibilities will be to:
*Deliver to end users an efficient service, answering queries in a timely manner
*Run in depth analysis of issue to take active role on investigation process
*Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, the infrastructure teams and the other teams in London and in Paris.
*Guarantee a high level of service quality by industrialising the different processes and participating to the local and global projects and by communicating about it,
*Make available the knowledge of the local activity by promoting and updating specific documentation.
*Take part in transverse initiatives across EMEA
*Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities.
PAST EXPERIENCE
*Experience involving front office / client contact will be considered
*Experience of functional/technical support in an investment banking environment, on Cash Equity side for at least 5 years
*5 years on Fidessa IT environment
*Unix Linux, Windows, SQL (Sybase/Oracle)
*Knowledge of Java, Scripting, is a plus.
PERSONAL ABILITIES
*Your good analytical skills and ability to summarise key messages, your good communication skills, your adaptability and self control
*It is also very important to have a client-driven approach Service oriented as well as an ability to make decisions, with the assistance of your local senior management.
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