CCP- Save a Card Unit Job Job in Not Specified, Indiana US
CCP- Save a Card Unit Job
* Contact Voluntary Attritors Over The Phone And Re-Sell Value Story To Successfully Retain Them In The Franchise. Includes Saving ?Passive? Fee Not Paid Attritors. * Address And Record CM Issues And Identify Key Reasons Trends That Lead To Customer Dissatisfaction. * Use Specified Decision Matrices To Focus On Saving Profitable And High Value Customers. * Liaise With Other Departments To Resolve Specific CM Complaints From Time To Time. * Cross Sell Other Card Products To Existing Customers To Try And Retain Them In The Franchise. * Complete All Transactions Agreed With The Customer And Adhere To All Timelines And Deadlines Set. American Express is an equal opportunity employer. Graduate With 2 ? 4 Years Of Relevant Experience Preferably In Areas Of Customer Service / Telemarketing. . Excellent Oral And Written Communication Skills.Strong Interpersonal And Coordination Skillsstrong And Committed Customer Focus And Consistent Demonstration Of Service Excellence. . Ability To Take Independent Decision Meet Assigned Targets Good PC Skills. . Strong Result Focus. - Excellent Oral Communication Skills. . Target Oriented Individual With Strong Sales Ability. . Ability To Communicate Enthusiasm And Empathy Over The Phone. .Knowledge Of Backend Processes. . Ability To Handle Stress And Rejection. . Good Team Player