Cdr I Resource Planning-ESET Team Job in San Antonio, Texas US
Cdr I Resource Planning-ESET Team
Entry level position Schedule: Must be flexible Basic Functions: ?Answer phones ?Answer questions ?Answer email ?Real-time exception entry ?Filing ?Basic understanding of policy and procedures ?Customer service skills ?Basic relationship building eWFM: ?Basic exception entry ?Basic eWFM reporting/exports ?Basic attendance tracking ? call-in line, exception entry, attendance reports ?Basic scheduling ? meetings, 1 on 1s, trainings Real-time Monitoring: ?Basic understanding of PGs ? ASA, ABN, TSF ?Basic understanding of Avaya/CMS ? reskilling, reporting ?Avaya/CMS administration and maintenance ?Real-time Adherence New Hire Process: ?Enter new hires into eWFM ? employee records ?Enter new hires into CMS ? assign IDs ?Enter and maintain hierarchy ? supervisor/team assignments ?Enter employee terminations