Cisco Security Support Engineer Job in Durham 27709, North Carolina US
Cisco Security Support Engineer
Requirements:
· Typically requires BS in CS or EE or equivalent plus 5+ years related experience
· 5+ years IP Networking experience
· 3+ years working knowledge of Security Networking industry, products and protocols
· Strong documentation skills--to be utilized for case management, knowledge capture, defect management and trainings
· Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is via phone.
· Very strong Problem Solving skills--will be utilized often as this position covers all Cisco Security technologies.
· Strong understanding of TCP/IP--IP knowledge is critical as it is the foundation for most Security technologies.
· Working knowledge of handling "network down" situations--This role will be handling and resolving Sev 1/Sev 2 Service Requests with limited supervision.
· Ability to recreate the customer problem in the lab in order to isolate the issue and resolve.
· Experience with and knowledge of Cisco's Security products.
· Good organizational and multitasking skills. The position requires that the CSE is able to prioritize his/her workload and manage customer commitments.
This Security Customer Support Engineer (CSE) position has the following role / responsibilities:
· Provide second line phone/email/fax consultation to independently debug complex security network problems.
· Perform reactive Service Request case handling Enterprise customers involving Cisco’s Security technologies: Firewalls (ASA, FWSM, PIX), IPSEC/VPN, AAA (ACS, NAC, ISE), IDS/IPS, Security Mgt, etc.
· Provide systems/product training to peers
· Act as a focal point for large account network problem resolution.
· Act as a technical expert and ultimately become a "go-to" resource for the team.
· Provide support on a world-wide basis
· Receives minimal supervision. Determines methods and procedures on new assignments. May provide guidance to lower level engineers. Ability to analyze, troubleshoot and configure medium to large networks. Proven crisis management skills. Works on complex problems where analysis of situations require in-depth evaluation of factors.