Customer Service Call Center Rep. Job in Plano, Texas US
Customer Service Call Center Rep.
Customer Service Call Center Rep. Job Description: Inbound customer care representative will be taking 80-100 calls per day from homeowners about their mortgage. Customer care representatives could be discussing things including, but not limited to, taxes, payments, and escrow. The average call time is 2-5 minutes. At the end of each call the client completes a 7 minute survey on customer satisfaction. You must be comfortable following pre-established scripts throughout the call. The system will notify the representative if clients qualify for any products or services that align with their modification. If the client qualified, you are required to ask the client if they would like the extra service. You will transfer any escalated calls to the team lead or manager. Required Skills for Customer Service Call Center Rep. Job: CUSTOMER SERVICE EXPERIENCE (1 YEAR MINIMUM) CALL CENTER EXPERIENCE MICROSOFT APPLICATIONS About Aerotek Professional Services: Join Aerotek Professional Services ®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Additional Info Minimum Age 18+ years old Job Industries Accounting Finance