Fraud Investigations Specialist Job in Kettering, Ohio US

Fraud Investigations Specialist

Job Description Job Number: 1504564 Business GE Capital Business Segment: Capital - Retail Finance About Us: GE Capitals Retail Finance business is among the countrys most successful retail lenders, with more than 75 years of experience in consumer financing. The business, which originates loans as a unit of GE Capital Retail Bank, provides credit card programs to retailers and consumers in the United States and Canada. We build better businesses through customized private label and bankcard credit programs to national and regional retailers in the U.S., as well as private label credit card programs, promotional and installment lending, bankcards and financial services for consumers through dealers; national, regional and independent retailers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries. At GE Capital Retail Finance, we are committed to being an employer of choice, offering competitive rewards, compensation and benefits. When you join our team, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges. GE provides tools to enable you to build your development and chart your own career path. As a member of the GE Capital Retail Finance team, you'll join over 8,000 colleagues who are passionate about their work! The United States has regulations that govern the hiring of current or former U.S. Government employees. If you currently work for (or have in the past) the U.S. Government (in any capacity), you may have certain responsibilities under these regulations and certain restrictions may apply to your potential employment with GE. Therefore, if GE regarding a position of employment contacts you, and you have worked for the U.S. Government at any time, please immediately inform the GE representative of this fact. For U.S. employment opportunities, GE hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. GE will require proof of work authorization. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Posted Position Title: Fraud Investigations Specialist Career Level: Experienced Function Risk Management Function Segment: Fraud Location: United States U.S. State, China or Canada Provinces: Ohio City: Kettering Postal Code: 45420-1469 Relocation Assistance No Essential Responsibilities *Investigate fraud claims mitigate fraud losses. *Resolve inbound calls from external sources and make outbound calls when necessary *Communicate effectively with Law Enforcement, Postal Inspectors Secret Service to assist in prosecution of perpetrators reduce further risk to GE Money-Americas *Interface with Investigators from other issuers in connection with fraud investigations *Work with stores, merchants business centers to obtain information related to fraud on accounts *Identify fraud perpetrators in order to obtain restitution, assumptions or assets, in addition and/or in lieu of prosecution. *Ability to identify and report fraud trends *Must be able to maintain a reasonable case volume and utilize professional telephone skills simultaneously. *Detect, review, and investigate fraud make timely decisions on the validity. *Perform other duties and/or special projects as assigned. Qualifications/Requirements: YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT Minimum 6 months customer service or collections experience *Minimum 6 months working experience with FDR Genasys *Ability to regularly work a shift starting as early as 8am and as late as midnight, M-F. ELIGIBILITY REQUIREMENTS: -All applications for employment must be submitted through either www.gecareers.com or the Career Opportunity System (COS) to be considered -You must be 18 years or older -You must have a high school diploma or equivalent -You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process -You must have unrestricted authorization to work in the United States -If currently a GE employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement) * Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Desired Characteristics *Ability to work 1-2 weekend days per month(Saturday or Sunday) or other overtime hours as business needs require. *Previous Fraud experience *Demonstrated ability to work in a fast-paced/change-oriented environment. *Strong analytical and problem solving skills. *Attention to detail and excellent follow-up skills *Ability to handle multiple tasks simultaneously - demonstrated organizational and time management skills. *Self motivated. *Knowledge of Word, Excel, and PowerPoint Relationship Building - Effective interpersonal skills, demonstrated affinity for building and maintaining rapport with client and customers *Service oriented *Excellent verbal, written communication and telephone skills Section 19 Job YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT.