German Chargeback Agent Job in Dublin, Dublin Ireland

German Chargeback Agent

The Chargeback agent will be responsible for working chargebacks initiated by buyers through their credit card company. This position will require the Chargeback agent to use discretionary decision making skills in reversing funds and limiting access to accounts in order to minimize or prevent loss. This position will require Chargeback agents to apply Seller Protection for case completion when appropriate. This will require a thorough understanding of Seller Protection and knowledge of the chargeback process, including card scheme regulations and/or ACH returns.

A: Experience

  1. A: Experience
  2. 4+ years related experience including,
  3. Six months experience in one or more of the following areas: Fraud Investigation, Card Issuing or Merchant Acquiring Credit Card business, Accounting, Finance, Chargeback processing or ACH processing.
  4. Experience applying Visa and MasterCard Regulations for dispute resolution is preferred.
  5. Customer communication experience (E-mail telephone)
  6. Undergraduate degree may be considered as a portion of the experience requirement listed.

B:Knowledge, Skills and Abilities

  1. Ability to function in multiple telephone and email queues covering several product lines
  2. Ability to learn and adapt to new software technologies.
  3. Strong working knowledge of PC based internet and software applications.
  4. Knowledge of external systems and software (The Internet, Microsoft Office - Outlook, Word Excel)
  5. Basic Knowledge of internal systems software (Kana, Internet, Admin Tools, Attack).
  6. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to the customer.
  7. Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
  8. Ability to develop and maintain professional working relationships with co-workers and peers