German Cloud Support Agent Job in Galway Ireland
JOB DESCRIPTION:
German speakers required for a Customer Service and Technical Support Agent role with CPL onsite SAP in Galway, Ireland. Please contact Eve for me information 00353 1 614 6092
Do you speak fluent German and are you interested in IT and you are willing to join a multinational IT company, then please read on.
About the role:
• Supporting customers over the phone and mail
• Inbound and outbound calls from/to German customers
• Analyze and resolve customer incidents by means of knowledge databases and/or verifying customising entries or hardware parameters
• Performing various monitoring tasks (IPS - Incident Progress Screening)
• Reporting complex/undocumented errors to next support/development levels
• Provide consulting for customers on how-to-, procedural issues and queries
• Maintain Knowledge Database
Requirements:
• Fluent in German and good knowledge of English
• Familiarity with general IT concepts
• Proficiency in using: e-Mail, MS-Office, browser usage etc.
• Familiarity with general business terms and processes.
• Excellent research skills - drive to search for information from various sources.
• Experience with online communications
• Familiarity with Global businesses
What we offer:
• 12 months with view to permanent
• Basic Salary: 23-35K + paid holidays +benefits + supplementary payment (depending on the role)
• Relocation package
• Staring Date: ASAP
• Location: Galway, Ireland
• Normal Working hours (Monday to Friday)
• Onsite Training
• Join a Multinational company
If you are interested in this position, then please apply through the advertisement