Global Services Manager, Officer
Our Company
State Street Corporation is the world's leading provider of financial services to institutional investors including investment servicing, investment management and investment research and trading. For more information, visit State Street's website at www.statestreet.com.
Promoting a culture of excellence
With more than 29,660 employees across 29 countries, at State Street, our people are our greatest asset. We recognize that highly skilled, engaged and productive employees are essential to our success. Our company values reflect our commitment to employee engagement, Global Inclusion and corporate social responsibility -- to help you build a fulfilling career. Around the world, we aim to be an employer of choice by offering competitive compensation and benefits, personal and professional development opportunities, and a work environment that promotes a diverse array of people, ideas and skills.We're a company that insists on, and rewards, performance excellence. We know our success hinges on attracting the best people to join us -- people like you.
We encourage you to explore the possibilities that a career at State Street can offer you.
State Street is an Equal Opportunity Employer, and prohibits discrimination against applicants or employees on the basis of any legally protected characteristic.
Overview
As a Manager for ETF team, you will be responsible for the overall management of a team with both direct and indirect reports. Driving engagement with assigned clients is also a core responsibility. You will lead an engaged workforce by example and be able to leverage individual strengths and identify development opportunities. Innovative thinking is critical to successfully planning and executing various projects, improve efficiency and reduce risk within your team. You will effectively embrace change and influence those in your team to have a similar mindset.
In addition to this, you are required to manage staff development and encourage career development through job rotations, successfully manage relationships with internal/external clients and execute departmental strategies. There is a high degree of accountability in this role that requires a focus on and execution of initiatives particularly in relation to employees, clients, risk and operational efficiency.
Core Responsibilities
- Leadership:
Demonstrated ability to communicate a vision as well as motivating and persuading others to acquire that vision. Ability to influence employees in order to execute organisational change. Foster an environment that encourages the employees in the organisation to follow their own ideas. Ensuring reward and incentive system are in place for encouraging productive and quality employees to show stronger performance for the organization. Inventiveness, perception, and planning to assist teams and individuals in realising objectives and goals.
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Operational Excellence:
Increasing operational efficiency, developing and implementing best practice on processes; including the elimination of non-value-added tasks. Focus on current servicing levels and delivering beyond client expectations as well as preparation of external client reporting.
Promoting and supporting change within Operations and pro-actively contributing to decisions and initiatives as well as participating in business planning and goal setting. Actively contributing and driving employee engagement and implementation of various initiatives within the State Street Global Information Technology and Operations Transformation program.
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Client Management:
Maintaining strong client relationships with existing clients, establishing strong client relationships with new clients and facilitating actions to improve service quality. Management and co-ordination of multiple internal business units in relation to Client changes and issues.Participating in actioning results of client surveys to ensure overall client service excellence. Engaging with client relationship managers on new process implementation, issue resolution and change management.
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Employee Engagement:
Creating an environment that motivates rewards and supports employees. Effectively communicating team strategies and core objectives and engaging employees in driving excellence. Actively involved in talent development including development plans, training, performance management, performance reviews and succession planning. Conducting 1on1s, management meetings and fostering a high morale working environment for employees.
Experience and competencies
- Able to undertake research and design and manipulate databases (MS Office based)
- Good interpersonal skills with ability to work within matrix organization
- Excellent verbal and written communication
- Team player with an ability to work independently when required
- Willingness to challenge the status quo and make suggestions for improvements in ways of working
- Systems: MS Office, Bloomberg, systems from other data vendors
- Undergraduate degree and/or formal qualifications in a relevant business stream, not required but preferable
- Relevant experience in financial services and demonstrated market knowledge
- Effectively communicate with clients, managers, and peers within State Street.
- Demonstrate the ability to assess and suggest resolution to a problem
- Experience in operational and staff supervision
- Be a strong team player and demonstrate dedication to group and company goals
- Demonstrate professional maturity and effective time management
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