KYCS US Remediation Delivery Manager
Overall Accountabilities:
- Capacity Planning – coordinate and maintain ultimate ownership for preparation and updates of remediation capacity planning, particularly relative to the project demand side. Liaise with service center(s) regarding the staff supply side
- Project setup and deployment – operationally drive preparatory activities necessary to get individual projects ready for deployment, including designing an engagement model, MI/reporting, coordination of necessary guidance, templates, training, process flows and other related documentation and activities
- Exercise effective oversight over remediation projects in progress with bringing them to timely completion
Leadership Teamwork
- Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices.
- Manage Business Analyst/SME assignments and delegate effectively
- Demonstrate people management within the KYC team including manifesting the right behaviors around coaching, personal development planning and career planning of direct reports
- Leverage of PMO and other support functions relative to their areas of responsibility, including assistance with project staffing, preparation of SteerCo and other senior management reporting
- Coordinate optimal allocation of workload
- Managing and supporting effective communications across the KYC teams and ensuring the management team follow the same behaviours for open communications and capturing feedback
Qualifications
- Excellent ability to translate regulatory requirements into business and functional requirements; excellent core US Patriot Act/BSA/AML/KYC/FATCA and Business Analysis experience and knowledge
- Excellent communication and presentation skills (written and oral) with the ability to present recommendations for change persuasively in a balanced and fair manner
- Proven business and operational experience and extensive knowledge of governance, issue resolution and reporting, as well as program and project management, process design, procedure development, and problem solving skills
- Excellent leadership, team and stakeholder management capabilities
- Exceptional organizational, planning and management skills
- Strong capability to manage multiple workstreams and diverse staff
- Proven ability to prioritize competing demands
- Delivery-focused with ability to pay attention to detail and ensure tasks meet required deadlines and to the required levels of quality
- Highly proficient in the use of MS Office tools: Excel, PowerPoint, Word, Visio, principles and tools of project management
- Degree/qualification in Compliance, AML or other related field
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