Logistics Manager Job in Swindon, South West UK
Logistics Manager UK Ireland
Swindon
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. The Lubricants Global Supply Chain employs over 2,000 staff providing support to the lubricants businesses. Global Supply Chain’s 38 manufacturing facilities and 3rd party suppliers provide high quality lubricants to automotive, marine, industrial, aviation and energy business across more than 100 countries through regional and country based teams. The UK and Ireland customers are supplied from facilities in Europe through the 3P Logistics and Warehouse facilities. The key warehouse contractor is DHL, there are five depot locations in Scotland and England serving marine, energy and offshore business.
The Logistics Manager role is a development role that has been established to aid succession within the organisation. It would suit an individual who is looking to develop their career further within supply chain/logistics, educated to degree level (or equivalent) preferably in a logistics/ supply chain related discipline.
The management of the 3P contractor performance will be via contractual KPIs (HSSE/Operational/Financial) and at all times seeking business improvement / efficiencies. This performance analysis and improvement will be achieved by the development and implementation of a 3P contractor key performance measurement tool, a tool you will be responsible for developing. In line with this analysis it is crucial that performance gaps are identified and corrective/preventive measures are implemented to avoid re-occurrence. You will hold primary responsibility for the marine, offshore and PGO depot activities ensuring operational effectiveness and efficiency at all times.
As primary contact for Customer Services (AUTO AIME) and UKI 3P contractors you will facilitate operational performance. As such activities will include:
- Escalated issue resolution including customer complaint coordination / escalation relating to 3P contractor activities through use all internal systems
- Engaging all customer service operations / BSC to ensure the operating blueprint for customer fulfilment (WOW) is up-to-date, understood and implemented
- Ensuring all 3P contractor and BP systems are aligned and relevant.
Customer focus will include:
- Development of customer satisfaction measures for all 3P contractors and identify and implement initiatives to improve efficiencies and customer satisfaction
- Measuring 3P contractor IFOT performance and review root cause analysis as the basis for performance improvement
- Assisting the CFM in all customer service level initiatives including the lubricants heartbeat analysis to seek improve customer satisfaction.
You will also support HSSEQ management for all 3P contractors participating in all HSSEQ / CAP audits and ensure compliance of DSS (Driving Safety Standards). As well as assisting the HSSEQ Manager to ensure compliance of all BP HSSE standards for all 3P contractors and support as required for investigations.
In return BP offers the successful candidate a competitive salary and benefits package including a 15% flexible benefits allowance, defined contribution pension scheme and private medical cover for self (dependents can be covered under the flexible benefits scheme) together with the opportunity to develop their career within a leading global supply chain organisation. A business use car may be available in the role.