London Trade Floor Voice Engineer recruitment
Work with Citi businesses to develop voice solutions (PBX, ACD, etc.) to meet their current and future operational needs. Perform escalated and business requested analyses to design and thoroughly document cost effective solutions. Partner with vendors, businesses, and technical teams to successfully execute against projects Encourage the adoption of new voice technologies to enhance Citi's competitive edge. Provide a leadership role within the team.
Skills
Technical Skills:
- CertificationTraining: Avaya Certified Expert (ACE) or equivalent experience required. CCNP-Voice preferred.
- In-depth knowledge of Avaya PBX components including ACM, ASM, MM, MN, PBX, One-X IP handsets and softphone clients, etc.
- In-depth knowledge of Cisco PBX components including Publisher, Subscribers, Unity, IP handsets and softphone clients, etc.
- In-depth knowledge of SBCs (session border controllers), preferred Acme Packet/legacy Covergence
- In-depth knowledge of VoIP standards (SIP - SIPINFO, RFC2833, etc. and H.323 - Q.931, H.245, etc.)
- IPC trading floor system knowledge a plus
- Windows administration and UNIX shell knowledge a plus
- Knowledge of Cisco routers, switches, QoS, ACLs a plus
- Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Non-Technical Skills:
- Language skills: English mandatory (Must possess strong written and verbal communications)
- Excellent assertive communication skills
- Must possess good customer relations skills
- Must possess ability to work independently and be well organized
- Strong project management skills
- Ability to identify technical issues/problems
- Able to work within very accelerated deliverable dates
- Must work well in a team environment
- Must be able to manage multiple projects and multi-task effectively
- Strong ability to create support documentation is required
- Voice changes and coordination with vendors or change groups can involve late night timings and possible weekends. Business as usual work hours, which do not involve supporting network production changes are 9 am - 5 pm
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organizational success.
February 21, 2012
• Tags: Information Technology careers in the UK, London Trade Floor Voice Engineer recruitment • Posted in: Financial