Motor Claims Handler Job in Buckinghamshire, Home Counties UK
Motor Claims Handler - Milton Keynes, Buckinghamshire
Our client, a world leader of their field within insurance is seeking Motor Claims Handlers (27.5 hours per week/flexible between 9.00-5.00 M-F) to join their team. Reporting to the Team Manager, this is a varied role within our clients' business offering an attractive salary and benefits. Details include:
Summary:
To work as part of a team in the most efficient manner to achieve business objectives and team targets. Ensuring all work carried out is to a high professional standard.
Job scope:
Case ownership
Awareness of and compliance with SLAs
Functional Knowledge:
Solid history of Motor AD/TP/PI claims handling.
Customer focused - providing the best service to our client.
Quality focused role - providing quality, value-added - reports and correspondence on time and accurate.
Team focused - working with colleagues throughout the business to achieve a common goal.
Proactive - helping to enhance customer service, quality and ensure targets are met.
Competent use of technology
General Background, Experience Professional Qualifications:
Excellent customer service, organisational communication skills with a proven record and experience of dealing with Motor claims on a desk top basis.
Managing a mature portfolio of higher value motor PI claims.
Must be a good Team player
Key Responsibilities:
Dealing with telephone queries, day to day within agreed service criteria.
Processing invoices, both interim and finals, referring where necessary
Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.
Ensure work prioritised effectively.
Case ownership - to deal with claim from cradle to grave, referring upwards in accordance with Licencing levels.
Awareness of and compliance with service criteria throughout work
Ensure personal targets are met.
Responsible for own personal and professional development and advancement
Skills:
AD/TP/PI and Fraud
Ability to work on own initiative
Ability to demonstrate attention to detail and accuracy
Ability to work as an individual and as part of a team
Excellent customer service and communication skills
A positive attitude and a proactive approach to solving problems
Able to co-ordinate a variety of actions concurrently
Behaviours:
Recognises and works as one team
Commits to team decisions
Works collaboratively with others to achieve individual and team objectives
Shares information, knowledge experience freely with others
Enjoys work and has a positive impact on others
Builds and maintains positive relationships both with the client and within and across the team
This is an exciting opportunity that offers an attractive salary and benefits to include BUPA, contributory pension, share save scheme, training / study packages with salary enhancement upon completion and generous holiday entitlement.
