OCSG Shared Services Intern Job in San Diego, California US

OCSG Shared Services Intern

At Union Bank, our people are our greatest asset. We are one of the largest banks in California with a longstanding reputation for professional training and career development. PROGRAM OVERVIEW The Student Intern program at Union Bank has a reputation for providing college students with the opportunity to participate in meaningful projects that contribute to the overall business unit objectives. In addition to the assigned projects, Interns are given the opportunity to participate in activities that encourage networking with peers, managers, and bank employees. The paid intern positions are full-time (40 hours/week during regular business hours) during the summer. The length of the internship is 12 weeks and can extend beyond that time depending on business needs, project requirements, and intern availability. POSITION OVERVIEW This internship is based in San Diego and with the Shared Services/Workforce Management department within the Operations and Customer Service Group (OCSG). Shared Services is a centralized department that provides services that are commonly needed throughout all departments of OCSG. In this role, you will document various internal Bank processes in the form of process maps (similar to workflow diagrams). Additional responsibilities include, but are not limited to: Understanding and adhering to established UB process flow policies and best practices Creating new process flows from written procedures and/or interviewing and observing business units production activities Updating existing process flows Converting existing process flows from Visio, PDF, or other formats Assisting with the statistical analysis of process flow resource requirements