Raiser’s Edge/CRM Specialist Job in Washington, District Of Columbia Us
The World Resources Institute (WRI) seeks an exceptionally talented Constituent Relationship Management (CRM) Specialist who is an expert in Raiser's Edge. The CRM Specialist is to create an understanding and interest in CRM, and its potential impact on our business, in order to drive and facilitate implementation and adoption through the organization. WRI utilizes Blackbaud Raiser's Edge database to enable staff to achieve its mission by managing its relationships and communications not only for fundraising purposes but with organizations, partners and individuals that we work with in our programs. This position will support all WRI staff in managing their use of Raiser's Edge.
Responsibilities
- Processing entry and importing of data while ensuring data accuracy and adherence to standard procedures. This includes designing import templates and preparing them for use in a custom import plug-in.
- Supporting staff with problem solving, query design, merges, data export and reporting.
- Performing regular database analysis to correct errors or omissions and track user activity.
- Supporting staff with Blackbaud Net Community blast emails, on-line registrations for user profiles and events and daily transaction processing.
- Organization and distribution of training materials, policies and procedures.
- Providing database administration back-up including managing user needs, security and configuration issues.
- Other database related staff support as required.
Qualifications
- Minimum of an Intermediate level Raiser's Edge knowledge
- 1-2 years experience with the Raiser's Edge database
- Demonstrated competency in MS Office, specifically Outlook, Word and Excel
- Willingness to learn as RE functionality changes and increases
- Willingness to learn Crystal Reports, Pivot Reports
- Excellent communications skills
- Supportive and responsive disposition
- Extreme attention to detail
- Bachelor's degree or equivalent experience required.
- Experience in creating Pivot and Crystal reports will be a plus.
- Blackbaud Net Community or other Content Management System (CMS) experience will be a plus.