Secretary
Secretary - On Call (Inside Sales)
Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career. PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that has expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people. We are currently seeking a Customer Service Associate-Call Center to be located at out Plainfield, IN location on an On-Call basis. Must be available for Saturday work. Responsibilities: Answer customer calls regarding marketing and service calls for several customer locations. Perform data entry task from a paper and/or document image Utilize system functions to perform data look-up and validation Perform entry of data presented in structured forms, correspondence text or presented out of context in character strings Perform document image quality validation, including document type confirmation and verification of image quality and clarity Identify, classify and sort documents by assigning document types within the data entry application Handle time-sensitive information Handle confidential information Perform duties and special requests as assigned by team leader and manager Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs and measurements Ensure the highest levels of customer care Identify and refer sales-cues leading to potential add-on business Ensure adherence to business guidelines, safety security procedures Support financial results by minimizing site waste and rework PBMS offers a competitive salary and excellent benefits, including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more. PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.