Supervisor Support Services Job in San Bruno, California Us
Provides direction/supervision to a group of non-exempt and/or entry level exempt employees (usually 3-8) engaged in administrative/clerical activities. Performs ongoing operational tasks to support a multi-function department. Creates management reports. Work is reviewed for soundness of judgment and overall quality and efficiency.
Essential Functions:
- Supervises daily operations and actively assists and provides direction to subordinates as required.
- Coordinates multiple operational tasks supporting the professional unit.
- Interviews, trains, evaluates and disciplines support staff.
- Ensures projects are completed on schedule following established procedures and schedules.
- Researches, compiles and creates reports from databases and spreadsheets.
- Monitors department budget, timelines, staffing, space and equipment needs.
- Makes recommendations to correct variances.
- Acts as liaison between management, other departments, and subordinates.
- Facilitates communication between related departments and own department.
- Maintains harmony among employees and resolves grievances.
- Promotes a team environment and provides work direction and guidance including coaching, professional development and training.
- Resolves errors and complaints from client departments and other managers.
- Ensures compliance with department/organization policies/procedures.
- Performs ongoing operational tasks for professional unit, as needed.
Qualifications:
Basic Qualifications:
- Prior supervisory experience in a business environment required.
- Associate's degree, or equivalent experience.
- Ability to effectively coordinate multiple projects, use time management skills and independent judgment.
- Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external.
- Proficient with word-processing and spreadsheet applications used by department.
- Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
- 5+ years' experience performing administrative support functions for department managers.
- Excellent customer service, and oral and written communication skills required.
- Advanced level proficiency with MS Office applications (Word, Excel, PowerPoint, Access) and Lotus Notes with expertise with word processing, spreadsheets, graphics and presentation software including the ability to create tables; merge documents; create pivot tables; and develop graphics and PowerPoint presentations from notes.
- Experience in coordinating and providing support to large complex projects.