Support Analyst
Responsibilities
? Provide technical support to external Dealer and Client users of the MarketAxess application and other MA products. Provide cover to the Live and Test trading systems through the Trading day.
? Own and proactively resolve issues in the production and test environments. Act on identified issues in all environments, with priority given to problems in the Production trading environments. Raise and track issues through the use of the helpdesk ticketing mechanism.
? Provide internal technical support for internal business users.
? Take all reasonable steps to ensure appropriate confidentiality.
? Support external users of the Connectivity API (XML/FIX/SOAP) interfaces.
? Perform daily application checks and monitor critical processes.
? Review and improve support processes and monitoring tools.
? Basic MIS Reporting activities, provide adhoc reports to external/internal customers
? Coordinate with internal MarketAxess teams to resolve technical issues.
? Undertake other occasional additional duties as may be reasonably required such as week end support during releases and other tasks which are consistent with the general level of responsibility of this role.
Requirements
Qualifications
• A degree from a recognized university.
Experience
• At least 2 years Technical experience in Financial Services Industry, in Application/Production support role.
• Knowledge of UNIX, SQL, XML and Scripting Language a must. JAVA experience desirable.
• Connectivity knowledge (i.e. FIX Protocol and XML Based connectivity) is highly desirable.
• Good understanding on Reporting Tools, Ability to create SQL Based Reports is highly desirable.
• Good understanding of networking fundamentals. Understanding of LAN WAN topologies protocols desirable.
• Analytical and solutions oriented.
• Excellent verbal and written communication skills, effective at building customer relations .
• An understanding of Fixed Income would be an advantage
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