Web Operations Manager -Retail/Fashion Job in London, London UK
Web Operations Manager -Retail/Fashion
My client a leading retailer based in the centre of London are seeking a Web Operations Manager to join them.
The candidate will work with the web management team on setting priorities for web-based services and coordinate the planning and execution of all commercial activity, supervise the web designers/developers on a day-to-day basis and manage and allocate workload in line with agreed priorities. The candidate will also oversee website quality and standards for all graphic and multi-media elements to drive engagement and monetisation in line with brand strategies and targets, while establishing and maintaining a work tracking system ensuring release schedules and critical paths are adhered to and work status is communicated to stakeholders. Also identify operational improvements to procedures involving internal and external stakeholders and recommend interventions and resolutions for pending issues, be the web emergency support for web server and system malfunctions and work with IT to ensure data and system integrity. The Web Operations Manager needs to maintain regular detailed website reporting systems to track customer behaviour (conversion, customer journey and funnel analysis) and analyse campaign results (using multi-channel attribution), and as the candidate will collaborate with external partners such as PPC/SEO/Affiliates agencies to assist with data collection and reporting they will need to be confident in a client facing environment.
The candidate needs to have experience in a retail or fashion company in a similar Ecommerce role, and the role is based in London.