1st Line Service Desk Analyst
Position: 1st Line Service Desk Analyst – English speaking with French OR Italian OR German language
Location: London
Salary: £18,000 - £24,000 per annum
Start: ASAP
Established in 1992, Allied Worldwide Ltd is a global organisation delivering bespoke IT outsourcing managed people services to the corporate market. With a presence across 5 continents, we serve a loyal and expanding corporate client base across a broad range of industry sectors. Our core business is the provision of skilled technical resources using a flexible, solutions-based model for ongoing infrastructure support, consultancy and technology projects.
Our client is a globally renowned, luxury fashion house. As a FTSE 100 company, the iconic brand, strong values system and collaborative and vibrant working environment attract individuals who demonstrate creative talent, entrepreneurial spirit, and passion.
Purpose of the role:
The successful candidate will deliver exceptional customer service and satisfaction through the resolution of technical support queries on Windows based operating systems, hardware and software. Since you will be supporting customers in different locations by phone, fluency in English and French OR Italian OR German is a must.
To be considered for this position, you must be available to work shifts Monday to Friday between 7:30am and 6pm, and 1 weekend every 8 weeks.
This role would suit a recent graduate with technical and language skills looking to develop a career with a leading international organisation at the cutting edge of its sector.
Key Responsibilities:
· Provide 1st Line Helpdesk support to end users primarily in a Windows environment.
· Work to SLAs and prioritise workload to meet contractual needs.
· Update incident management system with all incidents and calls logged.
· Provide Executive and VIP support for Apple products on an ad-hoc basis
· Remote management and deployment of client software packages
· Work to specified standards and required levels of deportment, conduct and sound ethical workplace practices.
Behavioural skills required:
· Must be a fluent speaker of either French OR Italian OR German
· Excellent telephone and customer service and interpersonal skills
· Excellent written and verbal communication skills in both English and a 2nd European Language
· Independent and pro-active thinking,
· Relationship builder both within the team and across the whole office.
· Personal resilience and able to complete projects in some tight timescales.
· Good time management and prioritisation practices
· Ability to multi-task
Technical skills required:
· Good understanding of Windows XP/7 as well as building, configuring and troubleshooting PC hardware components.
· Knowledge of Adobe and MS Office software.
· Setting up passwords and user accounts.
Experience Qualifications:
· 1+ year in a Technical Support role, telephone or face to face within a corporate IT support team.
· 1+ year with Windows and Microsoft Technologies
· Worked with SLAs and incident management/call logging systems with ITIL methodology (preferred)
To apply for this role, please contact Prashant Haverishettar on: +44 1494 532 751 or send you application directly to: jobs@alliedworldwide.com .