1st Line Support
1st Line Support Administrator – Digital Media – London
I am currently looking for a 1st Line Support Administrator for my leading Digital Media Agency based in London. Successful candidates will be responsible for their computers, networks (voice and data), production applications, and technology processes. The role will be broken down in providing the following:
Monitoring and Phone Support (45%)
Desktop support (30%)
Network Support (15%)
VOIP support (10%)
Candidates will require knowledge around:
- Remote Access Applications (ex. Citrix, PC Anywhere, and SCCM).
- First Level Support for general desktop, laptop, and printer troubles
- General service requests (change, add, moves) for hardware and software.
- PC and Macintosh installations and upgrades
- MS Windows Server 2003/2008, MS Windows XP/7, and MAC OS X, MS Office, MS Exchange, Internet Explorer
And will require:
- 2+ years technical experience required.
- Ability to lift/carry loads up to 20-50lbs (ie: computers, monitors, etc) frequently.
- Ability to communicate effectively with internal customers both verbally and in writing
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