2nd Line Desktop Support Professional Job in London, London UK

Position:  2nd Line Desktop Support Professional

Location: London

Type: Permanent

Salary: £23,000 to £26,000 per annum

Start date: ASAP

 

Established 20 years ago, Allied have become a leader in IT Outsourcing with Support Professionals based at client sites in more than 29 countries. We are seeking a 2ND Line Desktop Support Professional who has experience supporting Microsoft Citrix to provide technical support.

 

Our client is a leading global law firm, with offices in 19 countries including China, US UAE.  Based in London, you will responsible for providing advice and guidance on technical issues.

 

To apply for this role, you should have solid Windows and MS Office Software and Exchange support experience, and be familiar with Citrix as well as Hardware / peripherals.

 

 

Key Responsibilities:

·         Providing technical support to home and office-based users by telephone and face-to-face on issues regarding PCs, laptops, hardware and software (Microsoft and Citrix).

·         Log all calls on the call-logging software and follow them through to closure as per the SLA and KPI’s agreed with the customer.

·         Work with the ISS team to ensure that all recurring escalations / issues are managed and not repeated.

·         Adhere to customer standards and processes to ensure consistency and common practice.

·         Handle and handover priority 1 escalations when required.

·         Recommend training and skills development programs to the IT Management team.

·         Manage the technical infrastructure, working with IT Support, Technical Support, Change and IT Training as well as 3rd Line Technical Teams.

 

 

Key Behavioral Skills Required:

·         Pro-active, forward thinking and organised and flexible.

·         Accountable and follow through to completion of issues.

·         Good written and verbal communication skills.

·         Good team player and able to work as an individual

 

 

Key Technical Skills Experience Required:

·         3-5 years Windows / Microsoft Desktop support / Active Directory / Exchange.

·         1-3 years Citrix Desktop support.

·         Call logging software.

·         Shadowing, remote troubleshooting and desktop control / management.

·         Blackberry and mobile devices.

·         Experience using Remedy call logging software is desirable.

 

 

To apply for this role, please send your CV to Shirma Noel:  jobs@alliedworldwide.com or call me directly on +441494 532751.