2nd Line – Server / Desktop Support Engineer
Technical Support Engineer (2nd / 3rd line) - Financial Services
Desktop / Server Support (2nd / 3rd line) - Shifts (6.15am - 3pm / 9am - 5pm / 1pm – 9.30pm)
My client is a Top Financial Services organisation who require a technically strong 2nd/3rd Line Desktop / Server Support Engineer for it's highly reputable London-based team.
The role:
Provide 2nd line support to users located in UK and various satellite offices located around the world.
Provide Support on a rota basis (6.15am – 3pm / 9am – 5pm / 1pm - 9.30pm).
Provide weekend on-call support on a rota basis.
75% desktop support / 25% server support.
Liaise with external business partners 3rd party suppliers.
Support approximately 500 users.
The candidate:
Must be able to guarantee getting in to the office (City-based) for 6.15am and work until 9.30pm in evenings if on the late shift (Strong preference for candidates based in London owing to availability of transport).
Proven support experience working in a Financial Services organisation.
Ability to diagnose and fix PC hardware and software problems.
Extensive knowledge of Windows desktop O/S XP/Vista/7, including migration.
Experience of supporting 500+ users.
Knowledge of WSUS Update application Knowledge of monitoring systems – Solarwinds.
Knowledge of Imaging software.
Good knowledge of Microsoft Office products, 2007, 2010, including migration.
Understanding of Active Directory and its related issues.
Understanding of LAN’s and PC Networking.
Understanding to a basic level to allow effective troubleshooting for escalations TCP/IP/DHCP/DNS.
Due to the nature of the role you must have excellent communication (written and verbal) skills and eligibility to live and work in the UK.
2nd / 3rd Line Desktop / Server Support
Windows (XP / Vista / 7)
Active Directory
Exchange
WSUS (Solarwinds)
Microsoft Office 2007/ 2010
LAN
Networking
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