2nd Line Service Desk Engineer; Cisco, VMware; Romford; c£29k Job in London, London Uk

2nd Line Service Desk Engineer, Cisco, VMware, WAN/LAN, Romford, £25K - £29K
An experienced Service Desk Engineer is required to join an expanding well established company whose knowledge and practical experience includes Cisco technologies, VMware, WAN/LAN, DR Solutions including system integration and proactive maintenance. The successful Service Desk Engineer's key responsibility will provide telephone and email 2nd line remote support to the company's customer database.

Responsibilities:

•Provide hardware and software support to customer base via telephone, remote connectivity and onsite visits as appropriate.
•Good timekeeping and punctuality are a necessary part of the Service Desk Engineer role.
•Clear and accurate communication with clients, team members and company staff is imperative.
•Provide support and training to both internal engineers within the technical teams and also to the customer base as appropriate.
•Ensure that all technical service desk databases are kept up to date with the latest information available from and regarding customers, customer sites and technical configuration of customers IT environment including status of any existing incidents and problems.
•Ensure that the policies and procedures set out by the company are adhered to in a professional manner both personally and through other members of the technical services team.
•Provide knowledge and support of all customer based solutions in line with contracts and service levels that are in place.
•Ensure customer service and satisfaction is offered to the customer base through a professional approach to resolving customer issues that arise.
•Ensure that all work undertaken is completed within set time scales and if required escalate issues to the relevant internal teams.
•Follow and uphold current and future departmental processes.
•Continue personal skills development in line with the departmental training programme

Hours: 7.5hrs Monday - Friday between 0800hrs and 1830hrs

If you feel you match the criteria above please apply ASAP