2nd Shift Call Center Rep
NESCO Resource is presently accepting resumes for Call Center Representatives for our client in Milford, CT.
2nd shift - 3pm to 11:30pm - MUST BE ABLE TO WORK SATURDAYS
Job Description:
Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
Main Job Tasks and Responsibilities
- answer calls professionally
- respond to customer inquiries
- handle and resolve customer complaints
- provide customers with product and service information
- enter customer information
- process orders, forms and applications
- identify and escalate priority issues
Education and Experience
- proficient in relevant computer applications (Windows, Microsoft Office)
- knowledge of customer service principles and practices
- customer service experience
- good data entry/keyboard skills
- knowledge of administration and clerical processes
- relevant product knowledge
February 25, 2010
• Tags: 2nd Shift Call Center Rep, Connecticut Us, CT Job in Milford 06460, Milford • Posted in: General