360 Concierge Representative (Mexico & Central American Banking Channel) Job in Salt Lake City, Utah US
360 Concierge Representative (Mexico Central American Banking Channel)
Job Description 360 Concierge Representative (Mexico Central American Banking Channel)-1201401 Description Since the launch of the Travelers Cheque in 1891, American Express was the innovator of prepaid products. With the recent launch of the Global Travel Card, American Express shows its continued dedication to offering innovative prepaid products and solutions to the consumer. The Concierge Team acquires and maintains relationships within the Banking, B2B, Mall and Retail channels. Our account base reaches from Canada to Central America and throughout the Caribbean. We offer a consultative approach to our Partners product options and work collectively to offer superior client support and service. The 360 Concierge Representative supports seller relationships in Mexico, Central America, Puerto Rico and the Caribbean. The incumbent consults with bank contacts credit unions via telephone to discuss program options and contractual terms. The Representative also is the liaison for operational tasks such as location set up and closures, inventory requests and is also be responsible to work with internal departments to facilitate compliance and regulatory requests. In addition, this individual may place outbound calls to existing selling partners to drive product sales and promote seller engagement. This role requires the ability to discuss contractual terms, ask probing questions and use a question based selling approach. Responsibilities - Support partner relationships - Illustrate the value of the Travelers Cheque program - Create and send email correspondence - Utilize multiple software programs simultaneously - Accurately notate account with call notes - Manage deadline driven calling campaigns and/or projects American Express is an equal opportunity employer. - 2+ years experience in a B2B account support role - Excellent verbal and written communications skills in Spanish and English - Demonstrates strong organizational skills - Working knowledge of MS Office applications, internet savvy - Ability to work independently and within a team environment - Experience or exposure to contract discussions helpful - Experience in banking a plus - Negotiation experience preferred - Bilingual Spanish required - HS Diploma Job: Operations Primary Location: US-Utah-Salt Lake City Schedule: Full-time