9333-JF: Manager of Entry level Engineering Group Job in Natick 01760, Massachusetts US
Job Summary
The Engineering Development Group (EDG) hires entry level Engineers (MS and PhDs). The EDG Manager coaches the individual by identifying and developing their technical, professional, and personal skills for a successful technical career at MathWorks. As a manager in EDG, the qualified candidate will manage 10-12 Engineers. Responsibilities of this person will focus on:
- career development of entry level engineers
- continuous improvement department level project ownership, and
- management of Technical Support responsibilities
Responsibilities
- Provide ongoing coaching on career advancement opportunities for the growth and development of entry level engineers
- Manage a Technical Support team such that they meet and exceed customer expectations and achieve continuous improvement of service levels
- Provide coaching and guidance on customer case management, response time, and teamwork in providing technical support to our customers
- Continuous interviewing and hiring of qualified entry level engineers (MS and PhDs) throughout the year
- Collaborate with our software development teams on Technical
- Support and customer issues
- Establish and evolve effective business goals, strategies and processes
- Develop procedures, proposals, plans, and guidelines and initiate their implementation
Qualifications Required
- BS or MS degree (Engineering/Computer Science degree required)
- 3-5 years managerial experience (software company preferred)
- Customer facing experience (technical support, customer, application engineering)
- Effective leadership and coaching skills: ability to guide, motivate, and inspire others
- Excellent communication skills--written/verbal, keeps others informed, involves the right people in decision making
- Is proactive and displays strong initiative
- Has the ability to envision processes and procedures to address working dynamics within the group
- Prior experience with Knowledge Management and Web Technical
- Support initiatives is a plus
- Experience with international Technical Support collaboration is a plus
June 14, 2008
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