Account Coordinator, Parts Order Coordination, Americas WGLS (FTL, FL) * Job in Fort Lauderdale, Florida US

Application deadline
2012-04-08

Position description
Wärtsilä is currently seeking Account Coordinator to Parts Order Coordination department for Americas WGLS in Fort Lauderdale, FL office.

About Us

Wärtsilä supplies products, services and support to the Marine and Energy markets. Wärtsilä enhances the business of its customers by providing them with complete lifecycle power solutions. When creating better and environmentally compatible technologies, Wärtsilä focuses on the marine and energy markets with products and solutions as well as services.

Responsibilities
- Handle and coordinate quotations and orders for assigned SAM Customer
- Single point of contact for SU for assigned SAM Customer
- Be responsible for quality and response time for orders and inquiries
- Follow-up parts deliveries according to agreed process, including possible problem solving and claim handling
- Support on claim analysis and facilitate corrective actions
- Ensure Customer and installation data accuracy
- Possible Customer visits as to understand their needs and requirements, together with SU
- Assist on Customer agreements with regards to logistics
- Act as a link between SU and various departments in WGLS and Solutions and Delivery Management involved in spare part delivery process
- Act as contact with regards to spare parts forecasts
- Align Customer KPI and internal KPI
- Reporting line towards POC Management
- All of the above for assigned SAM Customer
- Other duties as requested by the superior

Requirements
Education and experience:

- Masters or Bachelors degree in a technical or commercial area with knowledge and 5 or more years experience in Customer Service and Logistics; Or associate degree and 8 plus years related experience; Or an equivalent combination of both education (high school diploma (or GED)) and experience;
Foreign credentials are acceptable.

- Fluency in English (read, write and speak)
- Good communication and team working skills
- Customer Service experience
- Commercial skills
- Willingness to travel
- Negotiation skills
- Reporting skills
- Self Management
- Familiarity with common office software and SAP

Contact person to give further information
We look forward to hearing from you.
Qualified candidates should apply online including the following documents:

- Name of vacant position
- Reference Number
- Cover Letter / Statement of purpose
- Curriculum Vitae
- Education Certificates
- If available: Reference Letters or letters of recommendation from previous employers.

BENEFITS:

At Wärtsilä North America, we value our employees. We offer a comprehensive benefit package, including:
Medical
Dental
Voluntary vision plan
Matching 401k
Paid vacation, holidays and sick leave
Educational reimbursement
Short Long Term Disability
Flexible Spending Account

Wärtsilä North America is an EOE/AA employer