Account Development Manager Job in Raleigh, North Carolina US
Account Development Manager
This role will be responsible for managing, analyzing, and meeting all appropriate customer requests for all assigned accounts. Primary responsibility is to identify solutions and present to individual Senior Leaders and the business? full Senior Leadership Team for approval. Must have very strong analytical skills combined with the business acumen needed to balance customer needs with business objectives. Specific job duties include: ? Lead the approval process for all pricing, guidelines, financial structures, and other account specific requests. ? Work across the company, including with sales, operations, legal/compliance, finance, and risk, to develop and execute initiatives and projects related to account assignments. Identify customer pain-point issues outside of other functional areas of responsibility and determine appropriate action ? Own customer metrics and ensure all functions are meeting customer expectations. ? Provide supporting analysis to sales team to support account development plans and business initiatives ? Identify operational and technical obstacles and work cross functionally to coordinate implementing solutions ? Partner with Sales Leaders to provide product information to support sales growth efforts ? Provide the highest level of internal and external Customer service to assigned Accounts. ? Collect and present account highlights for Commercial Leadership ? Participate on weekly sales team collaboration calls ? Contribute on special projects and process improvements as needed Basic Candidate Qualifications: ? Demonstrated ability to lead cross functional projects with minimal supervision ? Excellent analytical and financial skills required with the ability to effectively communicate in-depth analysis, including demonstrated expertise in Excel ? Excellent written and verbal communication and presentation skills required ? Demonstrated experience balancing potential conflicts between customer needs and business objectives ? Strong planning and organizational skills with an ability to outline initiatives and develop priorities in support of that vision ? Demonstrated analytical and critical thinking skills ? Ability to be open to various perspectives and provide recommendations; comfortable defending position to senior executives ? Undergraduate degree or equivalent experience ? Minimum 4 years business experience in Sales, Marketing or Financial Structuring ? Ability to work extended hours as business dictates ? Ability to travel domestically as needed ? Ability to work effectively in a culturally diverse work group ? Ability to lead change in a dynamic environment ? Attention to detail and a strong sense of urgency Preferred Candidate Qualifications: ? Minimum of 3 years mortgage experience preferred