Account Executive Job in Limerick Ireland
JOB DESCRIPTION:
Our client, a growing company, currently have an exciting opportunity for an Account Executive
Responsibilities:
• To manage all client related issues during the maintenance phase of all assigned projects
• To effectively and efficiently manage the internallaunch process
• To develop a comprehensive understanding of the internal launch process and ensure compliance on all projects
• To develop and maintain excellent client relationships
• To develop and maintain excellent relationships with Clinical Research Associate's/Monitors assigned to client studies
• To coordinate with relevant company departments to escalate and quickly address client issues/concerns
• To monitor client satisfaction by communicating regularly with the customer
• To report to management on the compliance of investigational site staff to training and usage of portal.
• To developportal training opportunities for all members of the client project team
• To maintain high visibility within the client organization
• To liaise with theinternal Project Manger during production phase and develop a firm understanding of client needs
• To cultivate strong, long-term relationships with key decision makers within accounts and develop deep knowledge of the client organization
• To work with Project Management and Clinical Trial Planning Groups at project kick-off. Specifically educating team participants in client culture, operational needs/methods and sales techniques needed to close the sale.
• To work with Finance and other Project Managers to ensure changes in scope are appropriately negotiated with the client
• To analyze potential opportunities and develop detailed business plans and sales strategies for each client account in liaison with VP Business Development for their territory
• To actively seek to become acquainted with all services that are offered
• To gain knowledge of the production too
• To gain knowledge of Clinical Trial designs, to develop an understanding of Clinical Trials protocols such that customer expectations are met and surpassed.
Requirements
Degree in Science related subject
Account Management/Customer Service/Client Relationship experience - direct experience dealing with clients
Clinical Trials experience a strong advantage.
For a full Job Spec and further information on this role please call Linda at +353 1 2784671or email your CV in the strictest confidence to ldunne@thornshaw.com .
Key Words: account executive, clinical trials, client relationship management, account manager