Account Investigation Manager recruitment
Job Description
The job holder is responsible for overseeing the handling of both external and internal requests on documents retrieval and audit confirmation. The scope covers the entire end-to-end operational documents from account opening, account maintenance, service requests to account closure for various products. The job holder also acts as risk representative (RP) of the Department and manages a team of 20 in HK.
Key Roles Responsibilities
- Execute strategies and policies laid down by management including the assurance of effective efficient daily routine, centralization of processing functions, process streamlining re-engineering.
- Ensure effective operational support and service standards being in place for all events.
- Maintain good control of all kinds of expenses and exercise prudent management of cost and resources control within the department.
- Act as coordinator for the Business Continuity Plan; ensure sufficient back-up procedures and resources in place, both for the HK Operations Team as well as the processing hubs.
- Adhere to all policies and guidelines as laid down in Group Operational Risk - Policy and Procedures Manual. Special attention to be paid to Key Risk Indicators and Key Control Self Assessment reporting.
- Coach and lead the team and ramp up their skill sets.
Qualifications Skills
- Solid experience in the retail banking industry
- With university degree qualification
- Back Office experience an advantage
- Knowledge in the Banking operations
- At least 5 years of experience in team management
- People oriented and willing to take up new challenge
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers.
August 31, 2012
• Tags: Account Investigation Manager recruitment, Accounting & Finance careers in the Hong Kong SAR • Posted in: Financial