Account Investigator 3 Client Research Job in San Antonio, Texas US
Reference Code: 12010045
Location: San Antonio, TX, USA
Education Level: High School Diploma/GED
Description
Processes account maintenance for large business accounts or other complex accounts utilizing flow based computer systems and structured procedures. Responds to customer inquiries in writing or verbally. Utilizes computer system to investigate disputes, processes and resolves complex issues. Processes account maintenance and financial adjustments. Performs routine and complex processing tasks, inclusive of daily balancing, and other miscellaneous financial / maintenance transactions with major visibility to our internal and external clients using department procedures and guidelines. Able to analyze data against established criteria and make sound business decisions, guiding other staff and advising manager of any unusual issues as well as any over standard items. Communicates with a high degree of tact and diplomacy to consistently improve on interdepartmental relationships. Operates independently (within Policy and Procedures) to conduct day-to-day activities and initiates appropriate action steps. Other tasks as assigned.
Duties include but are not limited to: