Account Management Analyst recruitment
The Account Management Analyst assists the Business Account Manager in undertaking and conducting various levels of analysis as well as supports existing business development at a business and/or segment level while ensuring adherence to policies and procedures in the drive for exceptional customer service, operational excellence and compliance.
-Support the Business Account Managers in all account and relationship management activities with key stakeholders of BSC customers.
-Provide support to the Business Account Managers in conducting business development activities for existing customers and managing new service addition and change requests:
-Organize and participate in business development discussions and activities.
-Support scoping and planning of service additions and changes.
-Process and handle documentation of new service requests; ensure hand-off to relevant Asia BSC stakeholders.
-Support new business integration planning efforts.
-Track and provide updates on upcoming and in progress service additions and changes
-Organize and participate in the planning process.
-Maintain thorough, accurate documentation of new business integration initiatives and agreements.
-Work with the Business Account Managers in the identification and implementation of continuous improvement opportunities while liaising with Commercial and the service delivery teams in order to enhance the customer experience.
-Gather, collate, analyse and validate data as necessary in order to prepare and maintain various reports and performance summaries as and when needed.
-Support the development of Service Level Agreements (SLA) and service reporting with close collaboration with the Commercial team and BSC Process Leads.
-Assist the Business Account Managers in the preparation of annual financial budgets and cost allocations to the customer in collaboration with the Commercial and service delivery teams. Support the Business Account Managers in communicating budgets and cost allocations to the customer. Actively track and monitor efficiencies to the customer.
- Maintain issue log and follow up on open action items to drive on-time closure.
- Provide support in undertaking independent research about the customer's business, the external environment, BSC's current and future service offerings, as well as shared services industry best practices to be able to identify business development opportunities.
- Support the Business Account Managers in preparing presentation materials for Governance Meetings (eg. regional executive steering boards meeting and business/function service delivery review meetings).
-Bachelor's Degree in Management, Business, Finance, Accounting, or related field.
-Minimum of 3 - 5 years of experience managing a client-service oriented function with experience in a service level agreement environment.
