Account Management Lead – Recruitment Process Outsourcing
Account Management Lead - Recruitment Process Outsourcing - Troy, MI
Kelly Services, a $5.6 billion leader in providing workforce solutions is seeking a RPO Account Lead. This position can be field based except for the West coast. The RPO Account Lead will manage a team of account managers responsible for the KellyOCG client relationship of one or more accounts. The Lead will be the point of contact for the KellyOCG relationship for that client in regard to strategic planning, growth of the account, forward thinking activities and any activities that may threaten the OCG relationship for the account etc. The types of clients within this group will be concentrated in one practice area and may include Secondary Supplier oversight/management. This position has overall accountability for the results of the accounts within the practice area (PL management) and will manage this with the assistance of the COM. The Lead will be expected to expand/grow their account portfolio into additional geographic areas and regions as determined by account. The person in this role will be responsible for coordinating with key internal stakeholders including GCRT, GSS, Central Operations Management Director and GIS. As a people-manager, this position also has responsibility for the selection, managing, performance evaluation, coaching and development of all staff members. Responsibilities: Obtain an in-depth understanding of customer's objectives and needs and or gain a better understanding of the customer's via site knowledge/outside sources and join the on-site management (where applicable) with face to face interaction with the customer Gain an understanding of customer's business and staffing objectives To leverage customer successes, replicate efficient programs and resolve issues effectively Develop strategic client plans and interact with peers in other practice areas or account management areas (i.e. GCRT) to share experience and knowledge and maintain frequent contact. Communicate terms and conditions, servicing issues and pricing structures related to specific customers to internal departments when necessary. Understand and communicate to business key industry trends and develop strategies around this data Foster team spirit with COM and other Kelly business units, One Kelly approach Manage the client relationship of KellyOCG's largest clients at a key stakeholder level. Expand usage of practice area throughout the customer various locations and subsidiaries by identifying KellyOCG opportunities and developing support strategies Maintain effective business relationships at executive level with key decision makers. Negotiate contract renewals prior to expiration to improve terms and conditions, gross profits, etc. Monitor the renewal of all clients within team Overall responsibility for managing the PL for the client account in conjunction with the COM. Lead a team of client account managers, sales and solution managers and other functions (based on practice area). Partner with Director of Operations for the practice area on a day to day basis. Responsible for the selection, managing, performance evaluation, coaching and development of all staff members Motivates, leads, guides, develops and empowers the staff to meet/exceed expectations. Qualifications: Bachelor's degree (MBA preferred), along with 10 years staffing industry experience or equivalent work experience Demonstrated results from developing major clients; multiple level selling; consultative/relationship sales RPO experience required Problem solving and analytical thinking Rational decision making process Interpersonal and verbal and written communication skills Experience in conducting group presentations Persuasion skills Market research skills Ability to understand financial concepts in order to make pricing recommendations Ability to travel up to 40% or more depending on client portfolio Kelly Services is an equal opportunity employer committed to employing a diverse workforce.