Account Manager
Staples is the world’s largest office products company and a trusted source for office solutions. The company provides products, services and expertise in office supplies, copy print, technology, facilities and breakroom, and furniture. Staples invented the office superstore concept in 1986 and now has annual sales of $25 billion, ranking second in the world in eCommerce sales. With 90,000 associates worldwide, Staples operates in 26 countries throughout North and South America, Europe, Asia and Australia, making it easy for businesses of all sizes, and consumers. The company is headquartered outside Boston. More information about Staples (Nasdaq: SPLS) is available at www.staples.com/media. Staples values the diversity of our customers, associates and suppliers.
We offer very competitive benefits including; dynamic work environment, 401K, discounted employee stock purchase plan, adoption assistance, Annual Associate Scholarship Plan, Associate InventionQuest, training and development, "Work/Life" initiatives and other voluntary benefits such as pet insurance and identity theft protection. This all translates into exciting career opportunities with a talented team dedicated to personal and professional growth.
Account Manager - Ellicott City, MD
Position Summary:
Responsible for managing and sourcing new Staples Copy Print Shop and Best Copy customers targeting mid to large-size businesses in the area and developing relationships that lead to additional sales of company products and services. In addition, they are also responsible for increasing the sales volume of current Staples Copy and Print Shop and Best Copy customers in the store’s trading area.
Primary Responsibilities:
- Prospect and develop new Staples customer relationships; driving more footsteps into the store
- Develop new business primarily through prospecting, in-person contacts, phone follow-up and sales presentations
- Implement sales strategy and ensure the company meets revenue and profit objectives through new business development and maintenance of existing accounts
- Establish, build and expand relationships with existing and potential customers at multiple levels in the organization
- Track and monitor accounts in salesforce.com
- Partner with store management team on the development of key customer accounts and attainment of incremental sales goals
- Increase total product spend and retention rates among our existing business customer primarily in the copy and print shop
- Establish strong community ties with the Chamber of Commerce and local businesses organizations
- Through in person contacts (cold calling, prospecting) identify and develop existing Staples business customers at the administrative, management and senior management levels
- Maintain adherence to all company policies and procedures
- Perform other related duties as assigned
Basic:
- High School diploma or equivalent
- Previous business to business experience in a selling environment
Preferred:
- Bachelor’s Degree in Business Administration or related field
- Strong prospecting and closing abilities
- Previous copy print experience a plus
- Proven ability to drive results and achieve goals
- Strong written and verbal skills
- Proficiency in MS word, power point and excel
- Proven self starter motivated to acquire and develop new business
- Analysis: gathers specific and relevant information to fully understand problems
- Planning: establishes clear, realistic timelines to accomplish goals
- Focus on Service: identifies and anticipates customer requirements, expectations and needs
- Communication: Speak clearly and in a logical organized manner.
- Building Relationships: relates to people in an open, friendly, accepting manner
- Leveraging Diversity: creates a respectful and inclusive environment
- Results Orientation: demonstrates a strong drive to achieve meaningful results
- Establishing Trust: demonstrated support and interest in aligning business and customers
Additional Information:
- Travel Percentage: 10%
Staples is an EEO/AA Employer