Account Manager
Account Manager is responsible for Industry Division revenue growth and gaining high customer satisfaction/loyalty with Industry Division customers . The Account Manager’s primary responsibilities are to produce revenue and building enduring customer relationships through account penetration and saturation.
Essential Work Elements
· Proactively manage account portfolio that generates revenue from staffing services and solutions.
· Prospect for new business opportunities through networking, developing and expanding relationships in customer accounts, and cold calling.
· Create and maintain pipeline to comfortably achieve revenue goals. Meet biweekly with the Division VP to demonstrate progress toward meeting sales goals, probability to close accounts and activity levels
· Marketing/BD to include daily cold calling and in person customer appointments to uncover opportunities and build relationships in target accounts
· Facilitate customer meetings at the appropriate level for Senior Management for sales and relationship building
· Develop marketing plans to ensure regular communication with target accounts
· Ensure customer satisfaction in customer accounts, weekly customer and employee visit or calls
· Maintain pricing, profit and gross margins in line with Division goals. Negotiate rates in line with established pricing guidelines
· Manage staffing projects
· Manage employees assigned to AM accounts and ensure any issues are identified and mitigated proactivelyPrepare high quality capability presentations and RFP responses for customers
· Actively participate in sales and status meetings
· Manage customer job order process inclusive of screening recruiter submittals; presenting candidates to customer and negotiating candidate pay and bill rates
· Participate in daily meetings to update division team on status, new opportunities and priority settings
· Ensure all paperwork associated with candidate engagement is completed and submitted to appropriate back office personnel as required inclusive of contact documents and timesheets
· Close out job orders and assist in management of resources for re-deployment as necessary
· Provide assistance to recruitment staff as needed to facilitate accurate sourcing for customer requirements
· Document all activity in GCS Taleo software
· Assist in management of accounts receivable for customer accounts
· Document sales activities in GCS contact management system
· Conduct thorough needs analysis and document results in customer profile
· Special projects or other duties as assigned
Position Requirements
Basic Requirements
· 3+ years experience in the staffing industry selling staff augmentation services required
· Advanced knowledge of the sales process, marketing, networking and customer relations required
· Understanding of pricing methodologies and gross margin calculations required
· Strong account penetration and business presentation skills required
Additional Requirements
· Bachelor’s Degree preferred
· Must possess excellent interpersonal skills to establish and build relationships
· Strong record of meeting targeted sales goals
· Strong organizational skills and ability to work on multiple priorities
· Ability to work independently and be self-motivated
· Ability to travel to potential client and/or current client sites