Account Manager
Responsibilities include:
Handle inbound queries about account opening and Forex.com services
Welcome new clients to FOREX.com, taking time to understand their level of experience, trading motivations and aims in order to build a tailored welcome program over the subsequent days or weeks
Provide guidance on how to use our trading platforms and tools
Discuss forex and CFD trading strategies with clients of all experience levels
Promote the unique research and analysis content available through FOREX.com to help clients build market knowledge and generate trading ideas
Ensure clients are aware of the implications of trading on margin, and the flexibility available to change their individual margin levels to suit their trading requirements
Collect feedback from clients and ensure that this is passed onto the relevant departments to help us deliver a continuous program of enhancements to our services
Build strong relationships with clients that will deliver long term value to both the client and to FOREX.com
Provide price quotes and take telephone dealing instructions for clients who are unable to access our online or mobile platforms for any reason
Requirements:
· Prior experience of working for an FX, CFD, or spread betting firm is an advantage
· Client service or sales experience
· Fluent written and spoken Russian and English
· Additional European language(s) preferred
Compensation/Benefits:
We offer a competitive compensation package, commensurate with experience.
Please email your CV and salary history to apply. Applications that do not include salary history will not be considered.
GAIN Capital is an Equal Opportunity Employer
About GAIN Capital – FOREX.com
GAIN Capital Holdings, Inc. is a global provider of online trading services, specializing in foreign exchange (forex or FX) and contracts for difference (CFDs). Customers and trading partners in more than 140 countries have utilized the company's award-winning trading platform which transacts nearly $250 billion per month.
With offices in New York City; Bedminster, New Jersey; London; Sydney; Hong Kong; Tokyo and Seoul. GAIN Capital and its affiliates are regulated by the Commodity Futures Trading Commission (CFTC) in the United States, the Financial Services Authority (FSA) in the United Kingdom, the Financial Services Authority (FSA) in Japan, the Securities and Futures Commission (SFC) in Hong Kong, and the Australian Securities and Investments Commission (ASIC) in Australia.
FOREX.com is the retail brand of GAIN Capital, and is one of the largest and best-known brands in the retail forex industry. The FOREX.com brand provides online forex and CFD trading services in English, German, Russian, Chinese, Arabic, and Japanese.
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