Account Manager-Benefits Job in Bethesda 20817, Maryland Us
Headquartered in Newport Beach, Calif., Alliant Insurance Services, Inc. is one of the largest insurance brokerage firms in the United States and has a history dating back to 1925. Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to some 20,000 specialized clients nationwide, including public entities, tribal nations, healthcare, energy, law firms, real estate, construction, and other industry groups. Alliant Insurance Services ranks among the 15 largest insurance brokerage firms in the United States.
More information is available on the company's web site at: www.alliantinsurance.com .
SUMMARY
Responsible for providing customer service and overall service of assigned customers and/or policies, soliciting of new business on existing accounts and support of producer-led new business efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
*Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction;
*Reviews client team's RFPs;
*Selects markets for solicitation;
*Analyzes market proposals for verification of benefits, premiums, and competitiveness;
*Reviews coverage contracts for accuracy of policy provisions;
*Meets with clients for pre-renewal strategy, proposal delivery and explanation;
*Conducts client open enrollment meetings and answers questions regarding benefit coverage;
*Negotiates with markets for benefits premium concessions;
*Ensures that client team handles client benefit inquiries and manages team to effectively service clients; Resolves escalated service issues;
*Manages new carrier and plan implementations for book of business;
*Ensures team prepares claims experience and utilization reports and reviews for accuracy;
*Reacts, process, and follows up on new business;
*Meets with clients as needed or directed by producer;
*Other duties as assigned to support producer and service team.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor's degree or equivalent combination of education and experience
6 - 8 years related work experience;
Valid insurance license
Must continue to meet Continuing Education requirements for license renewal
Encouraged to complete Career Path requirements as communicated by supervisor
SKILLS
Excellent oral and written communication skills
Ability to work within a team and to foster teamwork
Excellent customer service skills, including telephone and listening skills
Good leadership, problem solving and time management skills
Proficient in Microsoft Office Suite
Proficient in Agency Management System
Ability to prioritize work for multiple projects and deadlines
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button below.
Keywords: Account Manager, Employee Benefits, Insurance, Open Enrollment, RFP, Mid Market, Renewal, Pre-Renewal, Carrier Implementation and Coverage Contracts