Account Manager – Commodity – WM Recycle America
Account Manager - Commodity - WM Recycle America - WILLIAMSVILLE, NY
Position Summary This position generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. The Account Manager is responsible for managing existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. Principal/Essential Duties Responsibilities 1. Establish and maintain a high level of customer satisfaction. This includes meeting customer retention goals. Communicate to and work with the Retention Manager to resolve unique customer issues/concems. 2. Reduce lost accounts by diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention. 3. Increase revenue and profitability by executing sound plans on retention calls to improve the customers service and/or profitability. 4. Match Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicate pricing and service strategies; proactively engage other Waste Management business opportunities, referring internally as appropriate. 5. Effectively use Waste Management sales productivity software tools (i.e. Record Setter, Proposal Master, MAS, EPLM, Pricing Tools, etc.). 6. Acquire in?depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. 7. Propose customer solutions that are compliant with appropriate local, state and federal regulations. 8. Update and secure customer service agreements. 9. Other duties as assigned At Waste Management, each eligible employee receives a competitive total compensation package - Health Care Benefits, Life Insurance, Short Term Disability, Vacation, Personal Days, Stock Purchase Plan, Incredible 401k plan, Tuition, Reimbursement and more! Please note that benefits may vary by site. _________________________________________________________________ Waste Management Recycle America (WMRA) strives to be your one-stop recycling resource. Our goal is to improve the sustainability and future growth of recycling programs to ensure that they work for everyone. Our vision is a reinvigorated recycling industry which offers communities and businesses more effective and affordable recycling program options. WM Recycle America provides manufacturers with the secure, consistent stream of high-quality raw materials they need to maintain operational efficiency.