Account Manager Job in Costa Mesa 92626, California US
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Experian Consumer Direct, part of Experian Group Limited, delivers online credit reports, credit scores and credit monitoring products to consumers all across the United States. Our products promote greater financial health and opportunity among consumers by enabling them to understand, manage and protect their personal information.
We focus on people - our employees, partners and customers.
Strong relationships are an essential component of our business. We are committed to excellence, and each employee plays a key role in the success of the business. We value our partners and customers and continuously provide innovative, powerful and beneficial products to help support their success.
Our environment is dynamic, fast-paced, challenging and rewarding.
As a leading source for consumer credit products, we are committed to meeting the high expectations we set for ourselves. It is our policy to ensure equal employment opportunities to all persons. If you are looking for a career that provides opportunities to grow both personally and professionally, consider Experian Consumer Direct - a company with a stellar performance record and a vibrant future.
Account Manager
Experian is the leading global information services company, providing data and analytical tools to clients in more than 80 countries. The company helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score and protect against identity theft. Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2011, was US$4.2 billion.
Experian employs approximately 15,000 people in 41 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; Costa Mesa, California; and Sao Paulo, Brazil.
Experian Consumer Direct is the largest and most widely known of the Experian Interactive companies. Experian Consumer Direct operates several 'white label' web properties for third parties as well as the flagship branded businesses of FreeCreditScore.com, ProtectMyID.com and CreditReport.com and associated 'co-brand' sites like ConsumerInfo.com, CreditScore.com and FreeCreditReport.com.
Position Details:
Experian Consumer Direct is part of Experian InteractiveSM and a market leader for online credit reports, scores and monitoring products delivered directly to consumers through Web sites such as www.ProtectMyID.com, www.FreeCreditScore.com, and www.FamilySecure.com . Among its products, the business provides consumers with instant access to their credit report and credit score, plus credit monitoring products that monitor all three national credit reports daily and include identity theft insurance and fraud resolution. Experian Consumer Direct has established integrated, co-branded partnerships with leading online financial destinations that provide consumers with a broad range of comprehensive online financial products and information essential to managing one's financial life. For more information, visit www.Experian.com.
The Data Breach Account Manager has day-to-day management responsibility for new and existing partnerships for Data Breach Resolution and the subsequent acquisition of Consumers for the Protection Vertical. The individual will own the primary relationship of these accounts including account planning and strategy, profitability and implementing the deal structure. The position also requires the ability to identify new marketing opportunities with these partners and convey the value of the Experian Consumer Direct portfolio of services.
Key Responsibilities:
- Serve as primary point of contact for client for inbound client service and operationally related activities as well as act as internal liaison to cross-functional units (i.e., product, finance, legal, creative, web development, customer care etc.) on behalf of Data Breach, B2B and B2C partners.
- Responsibilities include handling of customer escalations, sales fulfillment activities (i.e..re-orders, product extension requests, etc.), client enhancement requests, presentation, reporting, client meetings and other operational activities related to client support in aggressive timeframes.
- Provide primary account support to outbound sales executives and maintain relationship continuity from pre-sales to post-sales. Activities include:
- Pre-sales support; including, but not limited to pricing, RFP creation, and development of sales collateral.
- Post-sales support; including, but not limited, to survey analysis, post data breach event handling, customer care issue resolution, and contract renewals. Support sales efforts to expand partnership beyond Data Breach, such as i.e. Employee Purchase programs
- Ability to negotiate contracts and renewals.
- Work in partnership with Sales on profitability and sales structure
- The position also requires the ability to identify new marketing opportunities with partners and affiliated relationships.
- Creates proposals, presentations and other documents for client and/or internal use in the evaluation and approval of new opportunities and optimization of current plans
Requirements:
- Bachelor's degree and 5+ years of professional experience in client services/ sales support and online/offline account management and marketing
- Superior analytical and influential skills, attention for detail, and exceptional creativity, all at the same time in a resource constrained environment.
- Expert knowledge of online media metrics and buying models
- Solid track record of successfully understanding the needs of the client, addressing issues in creative ways and developing relationships that lead to long-term partnerships.
- Must possess excellent communication and organizational skills with the ability to work within a fact paced company with increasing needs.
- Ability to prioritize and manage multiple projects.
- Understanding of offline/online marketing, metrics, measurements, etc.
- Proficiency with MS Office software: Word, Excel, Outlook, PowerPoint, etc.
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